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Comcast blocking emails to shut-in seniors

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Regular Visitor

Comcast blocking emails to shut-in seniors

Comcast.net is blocking emails to lonely shut-in seniors from their local senior center.   This is causing frustration for seniors and for the staff who keep needing to answer related phone calls for issues which they do not control.  Many seniors do not have tech knowledge which makes this particularly stressful.  There are different levels of blockage.

- Those who get no emails from the senior center (so blocked emails do not even make it to a junk/spam folder.

- Those who will get a personalized message but not the automated message which contains their user names, passwords, class confirmations, receipts, class reminders, and links for classes.

 

How can this be corrected?

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Official Employee

Re: Comcast blocking emails to shut-in seniors

@zikomokwambiri please PM me the domain you are seeing this issue with so i can investigate

 


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Regular Visitor

Re: Comcast blocking emails to shut-in seniors

There are different levels of blockage.


Domain is nssc.org

Emails may be sent directly by staff or are automated emails sent through the Lumens system (https://www.augusoft.net/) used by educational institutions.

In both cases, the sender email appears as lifelonglearning@nssc.org
but the sender name appears as "Lifelong Learning at NSSC" if sent manually and as "North Shore Senior Center" if it goes through Lumens/Augusoft.


Prior to using  the forum, I attempted to use chat but the chat feature was not flexible enough to handle this and the virtual assistant would not send to an agent.  It kept trying to refer me to an existing question.  I then tried typing "need an agent" for the virtual assistant and got an agent who took the information.  That agent referred me to another who said she would call back but never did.