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Can't send any E-mails

New Poster

Can't send any E-mails

I recently had to change my E-mail password and since then I can recieve E-mails but can't send. Any thoughts?

Expert

Re: Can't send any E-mails

Are you using only the webmail interface and a browser, or a desktop client like Outlook or Mac mail?  Are you getting any error message when you try to send?



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New Poster

Re: Can't send any E-mails

I use only the webmail interfaceand browser. I do get an error msg when I try to send.

Expert

Re: Can't send any E-mails


@ShayD wrote:

I use only the webmail interfaceand browser. I do get an error msg when I try to send.


Exactly what does the error say?



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New Poster

Re: Can't send any E-mails

Well, I'm no longer having the problem as long as I log on to the Comcast/Xfinity website but I'm still having the problem when trying to send Email from my phone. The error msg says that the Email Address or Password is wrong. I've triple checked and re-entered each one and powered off and on my phone to no avail.

Expert

Re: Can't send any E-mails


@ShayD wrote:

Well, I'm no longer having the problem as long as I log on to the Comcast/Xfinity website but I'm still having the problem when trying to send Email from my phone. The error msg says that the Email Address or Password is wrong. I've triple checked and re-entered each one and powered off and on my phone to no avail.


Is it an iPhone?

 



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Official Employee

Re: Can't send any E-mails

Hello ShayD. Thanks for posting on our Forum. I can further assist with troubleshooting your email issue as needed.

 

Can you tell us, are you using your phone's email client? Or are you using the Xfinity Connect email app? 


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