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Can't get on a particular site...

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New Poster

Can't get on a particular site...

I haven't been able to get on a particular website for over a week now. I've talked to Comcast, they couldn't resolve the issue. I can get on any other site except this one and I've been a member of the site for years. They did however change servers recently. I've tried it using Firefox and Edge. Cocast says the site hasn't been blocked. Any suggestions?

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Expert

Re: Can't get on a particular site...

What's the URL of the site?


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New Poster

Re: Can't get on a particular site...


@rightfooted wrote:

What's the URL of the site?



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Expert

Re: Can't get on a particular site...

I was able to open the site with Firefox, IE, Edge, and Chrome. The link you posted has Facebook stuff on the end, but I don't think that matters, I was still able to open it. Try https://www.crimewatchers.net. I added https and got rid of the other stuff. If that doesn't work, try clearing your browser cache, close the browser, reopen and try again. If that doesn't help, try rebooting your router.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Can't get on a particular site...


@rightfooted wrote:

I was able to open the site with Firefox, IE, Edge, and Chrome. The link you posted has Facebook stuff on the end, but I don't think that matters, I was still able to open it. Try https://www.crimewatchers.net. I added https and got rid of the other stuff. If that doesn't work, try clearing your browser cache, close the browser, reopen and try again. If that doesn't help, try rebooting your router.


Thank you, I will give that a try!

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Gold Problem Solver

Re: Can't get on a particular site...


@ConRach wrote: ... Thank you, I will give that a try!

If you still can't reach the site, try running a traceroute and posting the results. In Windows, open a Command Prompt window, enter

    tracert -4 www.crimewatchers.net

and post the output. Mine looks like:

 

C>tracert -4 www.crimewatchers.net

Tracing route to crimewatchers.net [170.249.236.71] over a maximum of 30 hops:

  1 22 ms 16 ms 10 ms  router1 [192.168.1.1]
  2 14 ms 16 ms 15 ms  96.120.9.181
  3 24 ms 15 ms 14 ms  te-0-6-0-0-sur02.york.pa.pitt.comcast.net [162.151.68.57]
  4 41 ms 15 ms 16 ms  96.110.24.214
  5 17 ms 24 ms 24 ms 96.110.25.65
  6 32 ms 25 ms 25 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7 38 ms 32 ms 30 ms be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
  8 38 ms 29 ms 38 ms be-1202-cs02.ashburn.va.ibone.comcast.net [96.110.32.173]
  9 39 ms 38 ms 38 ms be-1211-cr11.ashburn.va.ibone.comcast.net [96.110.32.110]
10 51 ms 52 ms 50 ms be-301-cr11.56marietta.ga.ibone.comcast.net [96.110.32.1]
11 52 ms 63 ms 51 ms be-1211-cs02.56marietta.ga.ibone.comcast.net [96.110.32.9]
12 52 ms 47 ms 43 ms be-2201-pe01.56marietta.ga.ibone.comcast.net [96.110.32.90]
13 52 ms 44 ms 45 ms 96-87-8-58-static.hfc.comcastbusiness.net [96.87.8.58]
14 50 ms 51 ms 44 ms  border1.ae1-bbnet1.acs.pnap.net [64.94.0.4]
15 51 ms 51 ms 50 ms  knownhost-3.satedge1.acs.pnap.net [64.94.2.46]
16 51 ms 53 ms 53 ms  acs-r1c1-cr1.privatesystems.net [64.74.203.241]
17 45 ms 46 ms 63 ms cp15-ga.privatesystems.net [170.249.236.71]

Trace complete.