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Can't delete emails or empty trash

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Regular Visitor

Can't delete emails or empty trash

I can't delete emails as I keep getting an error message that says: Error

 This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first.
Then, I tried to empty trash and it won't load the messages and therefore I can't delete them.  I get an error message saying: An error occurred inside the server which prevented it from fulfilling the request.  Ugh.
My mailbox is only 10% full.
 
 
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Expert

Re: Can't delete emails or empty trash

Call Comcast security and ask them to look at your account.  They should be able to sort this out for you---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Can't delete emails or empty trash

Did this issue end up getting resolved via Security Support? Is that the correct step? --- Having the same issue.

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Frequent Visitor

Re: Can't delete emails or empty trash

I'm having the same issue, too. My mailbox usually is around 3GB in size, but on Tuesday evening it suddenly said my mailbox was full. I check the trash can and found 190,000 emails in there! I never have that much, and while browsing found hundreds of copies of the same emails. Emptying the trash can looks like it works, but if I switch to the Inbox and then back to the trash can it's full again. Calling Comcast support has been useless so far, and I'm heading into my third day with no new emails.

 

Come on, Comcast - you're killing me!

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Regular Visitor

Re: Can't delete emails or empty trash

Actually, the day after posting this, I logged into my account and the situation was back to normal.  I don't know why.

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New Poster

Re: Can't delete emails or empty trash

no said they never had that problem before

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New Poster

Re: Can't delete emails or empty trash

unable to delete email. unable to delete trash and spam also

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Contributor

Re: Can't delete emails or empty trash

I am having a similar issue. I have two Comcast mail accounts. For one, I can delete emails and do everything else. For the other, I cannot delete emails from either my Mail application or through the Comcast site. Interestingly, I can empty my Trash folder from my Mail application.

 

There appears to be a server issue at Comcast if I'm reading the error correctly. (Note that on the Comcast site the error message disappears too quickly to read it all) Two error messages pop on Comcast but the first disappears too quickly to read. The second states:

Error

 An error occurred inside the server which prevented it from fulfilling the request.
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New Poster

Re: Can't delete emails or empty trash

Having the same issue since last night. Can't delete emails or empty trash and getting an error message. New emails do seem to be coming in, however. Hoping it's a server issue.

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New Poster

Re: Can't delete emails or empty trash

Im having the same exact issue for the last 2 days

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New Poster

Re: Can't delete emails or empty trash

Have same issue but I went into the advanced settings and ticked the box to permanently delete ... when I went to delete an email I recd a confirmation to delete email permanently. That seemed to work. That was through the website login. I usu use the app and confirmed that the emails were gone.

Thru the app, the message states your trash folder needs to be synced then will not let you out. Stupid computers.
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New Poster

Re: Can't delete emails or empty trash

Update: all is working again for me. I think it was a Comcast issue.

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Regular Visitor

Re: Can't delete emails or empty trash

I've had the same issue now for weeks. I get that error message any time I try to delete any email. They'll delete for a few seconds but then they'll pop back up in my inbox. This is so frustrating.

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Regular Visitor

Re: Can't delete emails or empty trash

Same problem here.  Is it time to ditch Comcast?

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Contributor

Re: Can't delete emails or empty trash

I am receiving emails again but there is a two-hour gap that may or may not be legitimate.

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New Poster

Re: Can't delete emails or empty trash

I am having same problem. 738 emails in my trash, tho it indicates there are really 813. Tried to sort by size and delete smaller ones and suggested to no avail. 

 

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Regular Visitor

Re: Can't delete emails or empty trash

Comcast empty trash and delete emails is acting up this morning for me also. 

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New Poster

Re: Can't delete emails or empty trash

Me too! What a pain, what's up with imap? ...tells ke to empty trash, too full, but have only 34 there  that will not empty.  Also, no incoming. 

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New Poster

Re: Can't delete emails or empty trash

I was able to move items in trash to another folder and delete a few at a time.

 

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New Poster

Re: Can't delete emails or empty trash

Problem seems to have gone away.

 

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New Poster

Re: Can't delete emails or empty trash

I cannot delete emails from my trash folder. It has been going on for 2 days or more. There is a line through deleted emails that I want to dispose of forever. Help

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Regular Visitor

Re: Can't delete emails or empty trash

Denise -- I was able to set up an additional trash folder and then move items into it and delete. It helped keep my inbox current and allowed me to keep working. I even moved old trash into it until the issued resolved -- . 

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Official Employee

Re: Can't delete emails or empty trash

Hi all, 

 

Are you able to delete emails via the XFINITY connect app? 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Can't delete emails or empty trash

This way works: Check the boxes of the e-mails you want to delete.  Then drag the group to Trash.  Right-click Trash and hit delete.

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Frequent Visitor

Can't delete

Every week or so, we are not able to delete email messages.  I empty Trash and Junk...they both can get up to 300-400...and I have no idea what the limits are.   MOST of the time, that does not work...it has a very times.    We also occassionaly find that we are not receiving emails....after much frustration and chatting with a 'service rep' we found that I just need to re-sign in...sometimes we do a shutdown or a re-boot....and that has worked but only a couple of times.      WHAT is going on?   This is just a bit over the top with frustration...when we wait all day for a crucial response...and then realize there hasn't been any email sent.    Help???

Frequent Visitor

Re: Can't delete emails or empty trash

So I right click the spam folder and click on "delete all spam" , nothing happens. I have to mark them all as read, delete then find thewm in trash and delete again only to get the message :do you really want to delete this" DUH yes