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Can't access my account

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Can't access my account

I can't access My Account. I purchased an internet service and chose to ship my self-installation kit without a modem on Saturday. Is this an issue or just normal because my account is not set up yet?Screen Shot 2018-12-10 at 11.35.46 AM.png

Official Employee

Re: Can't access my account

Hello, fengshi0730. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with logging into the account. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Can't access my account

Hello, fengshi0730. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!