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Can't Click in Email Subject Line (Xfinity email)

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Contributor

Can't Click in Email Subject Line (Xfinity email)

For about the last week or so, when I click in the subject field during Compose, the cursor will not land in the subject area (Subject does not get focus).

If I try to send the email without a subject, I get prompted to Add a subject.  Sometimes at that point, I can finally add the subject.

Is this a new bug?  Any solution?

 

On another note, I received two voicemail notifications today.  Clicking on the voicemail link in each notification message took me to Unsecured page.  This has never happened before.

I reported this behavior to Security.

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Expert

Re: Can't Click in Email Subject Line (Xfinity email)


@MusicalGym wrote:

For about the last week or so, when I click in the subject field during Compose, the cursor will not land in the subject area (Subject does not get focus).

If I try to send the email without a subject, I get prompted to Add a subject.  Sometimes at that point, I can finally add the subject.

Is this a new bug?  Any solution?

 

On another note, I received two voicemail notifications today.  Clicking on the voicemail link in each notification message took me to Unsecured page.  This has never happened before.

I reported this behavior to Security.


What browser are you using? 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Can't Click in Email Subject Line (Xfinity email)

Subject line not functioning

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Contributor

Re: Can't Click in Email Subject Line (Xfinity email)

Edge

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Expert

Re: Can't Click in Email Subject Line (Xfinity email)


@MusicalGym wrote:

Edge


The latest Edge update "broke" several interactions with Comcast webmail.  I'm waiting on information from my Admin regarding this.  In the meantime, try using a different browser [temporarily].  Or, you can try some of the suggestions for a work around in this Forum.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

Re: Can't Click in Email Subject Line (Xfinity email)

Thank you, can you post link(s) for work-around if you know off-hand?

If not, I can search.

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Expert

Re: Can't Click in Email Subject Line (Xfinity email)


@MusicalGym wrote:

Thank you, can you post link(s) for work-around if you know off-hand?

If not, I can search.


This is one thread.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Contributor

Re: Can't Click in Email Subject Line (Xfinity email)

Thanks, I may have found a solution until bug is fixed:

Go to Subject line first and add the subject.

Then go back to To box to add person/entity name.

Tabbing from To to Subject still does not work, but above work-around does.

Will look at thread, thanks.

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Contributor

Re: Can't Click in Email Subject Line (Xfinity email)

Spoke too soon.  Solution I posted above does not work now.

Will use alternate work-around.

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New Poster

Re: Can't Click in Email Subject Line (Xfinity email)

I contacted Xfinify and they sent some type of reset to my comcast account. This appeared to fix the problem. I will monitor for a few days to make sure it is still working.

 

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Official Employee

Re: Can't Click in Email Subject Line (Xfinity email)

This issue has been fixed: See the post linked below. 

 

https://forums.xfinity.com/t5/Email-Web-Browsing/Subject-line-not-functional/m-p/3386810#M221988


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Contributor

Re: Can't Click in Email Subject Line (Xfinity email)

thanks Gabe!