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All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

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New Poster

All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

Hello, 

I have tried online chat session but they were unable to help me. I received an email from postmaster@comcast.net with the title Quota Warning - 100% and all of my previous emails are gone. Meaning I had a thousand emails prior to 1:40 PM MT today and now I only have the ones recieved since then. I have my files and the emails in the files. I have checked my deleted email folder and nothing is in there and nothing in my spam folder. I need my old emails back please. I understand I need to delete some of them, but I don't think deleting all of my existing emails is an appropriate response to having a full inbox.

Amy

 

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Official Employee

Re: All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

Can you confirm if the emails are also missing on xfinity.com? I checked and it shows that you have over 100,000 emails in the mailbox


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New Poster

Re: All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

Yes, I still can't see anything dated prior to the postmaster email. Suggestions?

Thank you for getting back to me.

Amy

 

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Frequent Visitor

Re: All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

Amy

 

Did you get any resolution on this?  I have started another thread today that all my emails in my inbox and my trash folder are missing before the date of 3/20/20.  I just noticed this today so I don't know how long they have been gone.

I replied to the comcast support but have not heard back from anyone on what to do next.

 

Good luck

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Frequent Visitor

Re: All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

100k emails, that's absurd!

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New Poster

Re: All of my emails disappeared after a "Quota at 100%" email from postmaster@comcast.net

this happened to me several days ago, nothing on my computer or xfinity web site, where did the emails go, I have lost a ton of very important stuff