Community Forum

Address book issue

New Poster

Address book issue

I'm not able to access my address book or add a new contact.  When I try to, I get the following error message:  403: could not sign user in.

Regular Visitor

Re: Address book issue

I am having the same issue.  Any response from Comcast?

Expert

Re: Address book issue


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.  See if the same thing happens.

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New Poster

Re: Address book issue

Cleared cache.  Closed Chrome.  Reopened.  Still cannot access address book.  Tried the same thing in Microsoft Edge.  Same thing.  :-(

Expert

Re: Address book issue


confused428 wrote:

Cleared cache.  Closed Chrome.  Reopened.  Still cannot access address book.  Tried the same thing in Microsoft Edge.  Same thing.  :-(


I don't think you can fix this yourself then.  So I'm escalating it to the forum admins for follow-up.

Official Employee

Re: Address book issue

Hello all,

 

We have a known issue with getting a 403 Error Message for Zimbra email accounts (old email interface) on Address Book page. This issue has been escalated to engineers and we are in the process of finding a cause. Thank you for your patience.