Community Forum

Account Setup Pop-ups HOME Page

Contributor

Account Setup Pop-ups HOME Page

Does anyone else get pop-ups asking you to finish your account setup, just after you sign-in and on the HOME page? I have tried everything that I can, but these pop-ups continue. I talked with someone from customer service and was told that they will take care of it via their 'Back Room' folks - three weeks ago - still a problem. It appears that Comcast requires you to sign-up for email invoices etc., or they simply keep pushing these pop-ups onto your screen until you surrender. If one does NOT wish to do so, there is no way to simply say NO and stop these pop-ups and the constant request to sign-up for email invoices (& other account setup items). Very frustrating!
Official Employee

Re: Account Setup Pop-ups HOME Page

 

Hi Siversurfer, does the error message indicate what needs to be set up? If you bypass the error will it go away, or does it return while you're signed in? Can you provide any screen shots of the message? Also, if you have more than one username do you get the same error while trying to sign in with your secondary users? 

Contributor

Re: Account Setup Pop-ups HOME Page

If I simply ignore it, it does not go away - though it does not hinder going to another page and doing whatever you intend too. It is simply annoying. Whenever I return the to HOME page (&after I have signed in) it will be there. It appears after I sign-in, whether the primary user account or a secondary account. It asks that I finish my account setup as shown in the screen captures enclosed. I am not sure HOW to include a screen capture in this reply. Please advise
XFINITY 1.JPG
Official Employee

Re: Account Setup Pop-ups HOME Page

Thank you for that information, I have tried duplicating this issue for you on my end and I have been unsuccessful. Have you tried signing in using another computer? I ask due to me trying to isolate the issue, I show that everything is active and working properly as far as your online access goes. Can you also send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"? This way if I need to look further into your credentials I will have access to do so. 

Contributor

Re: Account Setup Pop-ups HOME Page

Before I would send the info you request, I need to know how I can verify who you are. Is there anyway to do so. Can I call Comcast Customer Support using a number provided publicly and ask whether you are indeed an employee (for example). Too many scams going on out there.
Expert

Re: Account Setup Pop-ups HOME Page


Siversurfer wrote:
Before I would send the info you request, I need to know how I can verify who you are. Is there anyway to do so. Can I call Comcast Customer Support using a number provided publicly and ask whether you are indeed an employee (for example). Too many scams going on out there.

Official Comcast employees have their names in Red in the forums to identify them as such.  The forum administrators have to assign them access to have that happen.  They can't get their names in red on their own.

Official Employee

Re: Account Setup Pop-ups HOME Page

Thanks, Latoque.

 

 

Hi @Siversurfer. We are Official Employees made available to assist customers via the public forums and private messaging. We're here to help. To learn more about us, please this thread: http://forums.xfinity.com/t5/Forum-Community/Announcing-New-Community-Specialists/td-p/2898978

Frequent Visitor

Re: Account Setup Pop-ups HOME Page

I have the same problem  and cant get rid of it.

Official Employee

Re: Account Setup Pop-ups HOME Page

Hello @amazon2. I can assist with the account setup message. Please send me a private message and include your full name, service address, and account number so I can assist you. 

New Poster

Re: Account Setup Pop-ups HOME Page

I am having the same issues. When logging into my account, instead of staying on the Xfinity.com home page I end up on the My Account page being asked to complete my account setup. I do not wish to setup paperless billing, automatic payments, personal email address or wireless number and am being annoyed by constantly being redirected to this page.

Regular Contributor

Re: Account Setup Pop-ups HOME Page

OK, it didn't do it today, so they did what they said, so far.

I'm guessing it'll reset when I clear the cache, or use a different browser, or just when they feel like it. Insistent on that auto-pay!

Moreover, it shouldn't take the intervention of two techs, over a 20-minute chat, to get this turned off (if that's what did it). Suggestion to Comcast: Have it shut off after three tries. Or how about one of those "Don't ask me again" checkboxes? Then I don't have to point out how irritating you are to other customers.

Will check back, I know you're all holding your breath...