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window communication failure

Regular Visitor

window communication failure

Window sensor will not respond to new battery.Can not remove communication failure alert even with sensor next to touchscreen and battery removed/installed. How to eliminate trouble alert or how to eliminate sensor all together which I do not need anyway.

Valued Contributor

Re: window communication failure

You have to cause the sensor to trip to get it to reset after removing the battery.  The only way to get it removed is to have a tech come out and remove it from your account.  They have to do it in person as they get a code that is one time dependent.  You cannot remove sensors any longer.