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video is blurry from camera and has a purple tint. How can I fix that?

New Poster

video is blurry from camera and has a purple tint. How can I fix that?

When we look at our screen the video from the camera is blurry and has a purple tint to it. A couple of weeks ago we had a great picture very clear. Not sure what happened. We could use some help. Already restrated both devices. Would really like to get this fixed. Thank you.

Valued Contributor

Re: video is blurry from camera and has a purple tint. How can I fix that?

Where is the camera itself located at?  It sounds like maybe something got on to the lens of the camera and blocked the light sensor and has it stuck in IR mode.  I would check to make sure the front is clean if it is somewhere accessible. 

Official Employee

Re: video is blurry from camera and has a purple tint. How can I fix that?

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.