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installing icamera 1000 to xfinity home

Regular Visitor

installing icamera 1000 to xfinity home

Hello  I am installing icamera 1000 to my xfitiy home.  I have one already intalled.  I do not have a y -splitter cable.  Do I need one? 

I have been following the online instructions to plug it directly into the router to install..but do I need the y cable to plug to the wall to power ?

Official Employee

Re: installing icamera 1000 to xfinity home

Yes, the Y-Cable is necessary for that camera to be re-paired.


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Regular Visitor

Re: installing icamera 1000 to xfinity home

Still. Any pair or to the system even with the y cable and resetting camera. I have one of the newer routers. Can anyone help? I have done threw all the steps
Regular Visitor

Re: installing icamera 1000 to xfinity home

Oops typos. Can’t pair I meant to say.
Official Employee

Re: installing icamera 1000 to xfinity home

Hello @RaiderWIFE, thanks for reaching out to our Forums! I'm sorry to hear about this pairing issue you're experiencing and I would be more than happy to assist you with this concern. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: installing icamera 1000 to xfinity home

I will. Thank you.
Official Employee

Re: installing icamera 1000 to xfinity home

@RaiderWIFE, I did not hear back from you in our private message or on here, so I will be locking this thread. Please be sure to send me another PM if you still need assistance with this iCamera connection concern. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you choosing Comcast as your service provider. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!