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Yale Lock won't connect to network

Regular Visitor

Yale Lock won't connect to network

Installed a compatible Yale lock and updated the Zigbee module to the correct version. The lock will not connect to the network. The touchscreen show a "not compatible" message  and the xfinity Home App times out. I also have to reenter the master code and all other codes after attempting to connect the lock to the network. Help!!

Silver Problem Solver

Re: Yale Lock won't connect to network


@HalH1 wrote:

Installed a compatible Yale lock and updated the Zigbee module to the correct version. The lock will not connect to the network. The touchscreen show a "not compatible" message  and the xfinity Home App times out. I also have to reenter the master code and all other codes after attempting to connect the lock to the network. Help!!


Try calling XHome Services 1-877-298-0874

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Regular Visitor

Re: Yale Lock won't connect to network

Thx! Did call. Tech coming out soon. I’ll post results.
Official Employee

Re: Yale Lock won't connect to network

Hi @HalH1

 

Thanks for using the forums to bring this to our attention. Please let us know how your tech visit goes so others who have this problem are aware of what's needed to have this resolved. Chat with you soon. 


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Regular Visitor

Re: Yale Lock won't connect to network

Sure will.
Official Employee

Re: Yale Lock won't connect to network

How'd your tech visit go @HalH1


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Regular Visitor

Re: Yale Lock won't connect to network

Fine. No issues with the system (touch screen). I did call Yale Technical support. After an hour troubleshooting, Yale is replacing the lock. I'll upodate once i install the new lock.

Official Employee

Re: Yale Lock won't connect to network

Ok, sounds good. I'll keep this thread open and check back later for an update. 


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Official Employee

Re: Yale Lock won't connect to network

Hi @HalH1

 

I just wanted to reach out to see if you ever got this taken care of? 


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New Poster

Re: Yale Lock won't connect to network

I have the same problem. I have had technicians come to my home and they could not get it to connect either. Yale also replaced the one I had and it does not work. I cannot even get the app to work to even try to connect it and the touchscreen, which was replaced last week, says that this supported zigbee lock is unsupported. I am very unhappy with this. Spending over $200 for a lock that is supposed to work and does not is wrong.

Regular Visitor

Re: Yale Lock won't connect to network

Yep. Replacement lock worked fine.