Community Forum

Unable to stream live view on Xfinity home cameras

Regular Visitor

Unable to stream live view on Xfinity home cameras

The live stream no longer work on any of my 6 cameras. The cameras work on the touchscreen but not on website or phone app. I can view current recordings on phone app. xfinity Modem and all cameras have been power cycled. 

Official Employee

Re: Unable to stream live view on Xfinity home cameras

Hello ln217. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist in troubleshooting your Xfinity Home Security live view cameras issue. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to stream live view on Xfinity home cameras

Hi ln217. This thread has been locked since we didn't see a response from you, . Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!