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Trying to pair Visonic MCT-427 sma Smoke Detector with control center

Regular Visitor

Trying to pair Visonic MCT-427 sma Smoke Detector with control center

I talked with a tech to determine if the Visonic MCT-427 SMA Smoke and heat detector is compatible with the xfinity home system.  The tech said yes.  He also said I should be able to connect the detector to the system by my self.  If I had trouble he said I would probably have to call for service.  So, I have tried to pair the device with my system without luck.

I bring up the correct menu on the pad of my home system and there is no link to add a smoke detector.  So I selected other.  I followed the pairing instructions that came with the detector without luck.  I am unable to connect via the Home app on my phone because there is no icon for smoke detector.

 

Has anyone had luck in pairing this smoke detector to their home system?

 

Thank you in advance. 

Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 

Hello wvwoodsfolks, I show that the Visonic MCT-427 is compatible with your alarm system. If you need assistance pairing the equipment I can assist you further, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Regular Visitor

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 ComcastAmir, I am having the same problem with my Visonic MCT-427 sma Smoke Detectors as well, can you please help me connect them?

Thank you

Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 

Hello darerob, I can certainly assist you with getting your smoke detectors paired with your alarm system. I replied to your private message, please reach back out to me there and we can get this taken care of for you. 


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New Poster

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

Is there a way for a technician to give me a code to rename a couple sensors?  My sunroom, for example, is now a "living room," and I would very much like to change some zone names around.  I have done it many times with the 4321, but of course, can't do that anymore.  Which ya know, gripes me pretty hard... Not fond of having my Comcast account for ten years just to suddenly be forced into having a paid service call to change some zone names.

Silver Problem Solver

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center


@HarleyBadger wrote:

Is there a way for a technician to give me a code to rename a couple sensors?  My sunroom, for example, is now a "living room," and I would very much like to change some zone names around.  I have done it many times with the 4321, but of course, can't do that anymore.  Which ya know, gripes me pretty hard... Not fond of having my Comcast account for ten years just to suddenly be forced into having a paid service call to change some zone names.


My guess is that calling 1-877-298-0874 is faster than getting a response here.

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Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 

darerob wrote: Thank you Amir. The tech came out and took care of everything in 2 minutes and everything is working great. Thank you again for all of your help.

 

You're welcome, have a good day. 


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Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

HarleyBadger wrote: Is there a way for a technician to give me a code to rename a couple sensors?  My sunroom, for example, is now a "living room," and I would very much like to change some zone names around.  I have done it many times with the 4321, but of course, can't do that anymore.  Which ya know, gripes me pretty hard... Not fond of having my Comcast account for ten years just to suddenly be forced into having a paid service call to change some zone names

 

The generic code that you shared is what the techs use on our end as well. Please send me a private message with your account information if you need any further assistance. 


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Regular Visitor

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

I need help too pairing mine
New Poster

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

Any tips other than calling Comcast support. I’ve had techs to the house twice now only to have them leave without doing anything for various silly reasons.
Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 

Mwwiley wrote: Any tips other than calling Comcast support. I’ve had techs to the house twice now only to have them leave without doing anything for various silly reasons.

 

Hello and thank you for creating a post, I replied to your private message please reach back out to me there for further assistance. 


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New Poster

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

Hello, I am being told over the phone by Xfintiy that Smoke Detectors must be set up by a service Tech. Is this true? I would like to do myself and save the $70 fee

Silver Problem Solver

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center


@Orvis1122 wrote:

Hello, I am being told over the phone by Xfintiy that Smoke Detectors must be set up by a service Tech. Is this true? I would like to do myself and save the $70 fee


If you want the XHome security system to monitor a smoke alarm, you have to have tech visit.

I have put smoke alarms in my home and they are not connected to the Xhome system.

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Official Employee

Re: Trying to pair Visonic MCT-427 sma Smoke Detector with control center

 

@Orvis1122 wrote: Hello, I am being told over the phone by Xfintiy that Smoke Detectors must be set up by a service Tech. Is this true? I would like to do myself and save the $70 fee

 

Hello, I replied to your private message please reach back out to me there for further assistance. 


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