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Touchscreen losing communication

Contributor

Touchscreen losing communication

For the last two days at roughly the same time in the afternoon (at least, I may just not have been home on other days when it happened) my touchscreen is beeping and generating a message that it has lost communication. When I open the message, it instructs me to reboot the touchscreen. I've been looking for an option in the settings to do this, but as soon as I bring up the settings menu in general it reboots on its own. I'm definitely not comfortable with my security system failing for a few minutes a day like that, is there anything I should be doing to fix this or do I need a new touchscreen? This is the older touchscreen. Could it also be the sidecar router? I rebooted that after the touchscreen message came up today, so I guess I'll know tomorrow if that helped.

Official Employee

Re: Touchscreen losing communication

Hi, commodore_dude - 

 

Thank you for reaching out on the forum! I'd be happy to help with the touchscreen issue. I know my touchscreen loses connection when my internet is acting up, so this could be the cause of the issue. Let's get a tech sent out to get this resolved as fast as possible. Can you send me a PM with your first/last name to get started? Thank you. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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Expert

Re: Touchscreen losing communication

I had exactly the same thing happen to me, I wound up rebooting my main router (ASUS RT-AC88U) , then the sidecar router (WNR1000 v2)  and then the Touchscreen, in that order, and it was fixed. 


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Contributor

Re: Touchscreen losing communication

Well, after rebooting the sidecar router on Monday, the same thing happened yesterday at the same time (just before 4pm). I didn't actually touch the touchscreen to view the alert this time, I just watched to see if it was going to reboot on its own. Instead, the blue message alert dot went away a minute or two later, and it never rebooted. I can confirm that my internet as a whole did not encounter an issue, because I was on a VOIP call at the time and never had an issue. I didn't quite get home in time to see if it happened today, but I'll keep observing. Definitely still uncomfortable with that happening on a daily basis...

Official Employee

Re: Touchscreen losing communication

Hi, commodore_dude - 

 

Are you still having the same issues? Please keep us updated.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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