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Hi Jayman154!
You are correct - funtionality is limited on that model of Touchscreen with the newest version of our camera, the xCam2.
To correct the this, we'll either need to have a technician out to upgrade your Touchscreen, or you would need to use another camera model, such as the original xCam.
Currently, due to COVID19, we are not going into customer homes to perform these type of upgrades; we're of course all hoping this changes soon, once social distancing requirements are relaxed.
You are correct - funtionality is limited on that model of Touchscreen with the newest version of our camera, the xCam2.
To correct the this, we'll either need to have a technician out to upgrade your Touchscreen, or you would need to use another camera model, such as the original xCam.
Currently, due to COVID19, we are not going into customer homes to perform these type of upgrades; we're of course all hoping this changes soon, once social distancing requirements are relaxed.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
