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Touch Screen Controller

New Poster

Touch Screen Controller

Need instruction to replace battery on touch screen controller also what type battery needed for replacement?

Official Employee

Re: Touch Screen Controller

Have a tech out, changing the battery in the touchscreen isn’t your responsibility.

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New Poster

Re: Touch Screen Controller

Please tell me how to replace the battery in the touch screen controller. I am very frustrated. I would like to speak with a real person.

Official Employee

Re: Touch Screen Controller

Depending on the touchscreen there’s possibly 1-3 screws to remove. Unplug the touchscreen, remove the screws, pull the battery. But as posted above, if it’s dead or giving errors it’s not your responsibility and a tech should come out

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Touch Screen Controller

Try this:

unplug touch screen

find the battery which is on the back, under a cover that you might need a screw driver to remove

remove the battery and count to 20

replace the battery, replace the cover and re connect to electricity.

I worked for me, but I'm still having issues with the darn thing