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I just had a home security system installed. The tech paired the thermostat with my network but said that I needed an electrician to install the thermostat because I had “220 wiring” and they did not work with that. So he left the thermostat with me. I found out that the Zen is not compatible with my electric heat so I called Comcast and was told to return the thermostat to the closest Comcast store, which is a ½ hour drive. I did this. Now, though, my system keeps looking for the thermostat and gives me a communication error. How can I tell my system to “forget” this component.

Silver Problem Solver

Re: Thermostat-unpair

See if XHome Service can help 1-877-298-0874

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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