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In this case, ours was caused by the installation contractor's error when installing the takeover equipment. He should have replaced our old vendor's wireless door sensor and wireless card in the control panel with XFinity equipment. He didn't, so the old wireless setup was causing our takeover equipment to throw an "unknown error". Once an in-house Xfinity technician came out, he diagnosed and corrected the problem right away. No issues since then.
BTW, for anyone considering an Xfinity Home installation, *ALWAYS* insist that an in-house Xfinity tech come out. The subcontractors that Xfinity/Comcast use are worthless IMHO. Whether it's been cable, internet, or home, I've never had a good experience with the subs. This last sub actually had to FaceTime with his boss the entire time he was at my house to talk him through the conversion, and they still got it wrong. Thanks goodness for the in-house Xfinity tech!
Hi Tsw1! I can help you look into your Home Security issue. Before doing so, can you please send me a private message with the street address and phone number associated with your services.
To send a private message, click on my name, then click private message me.
No need for any further action from Comcast. As I mentioned in my previous post, the Comcast employee who visited my house was able to fix the problem. Thanks.
Greta! I'm happy our tech was able to come out and get everything working for you!
I am having the same takeover bridge error problems as the other posters. I get the error every few minutes, we have had three sub-contractor technicians out to fix it. The last sub contractor just left and said he could not fix the problem. I need an in house Xfinity service technician to come out and fix this problem ASAP. This has been unbelievably frustrating.
Sorry for the delay. Has this issue with your security system been resolved?
how do I change the battery. All the posts on this site dead end.
Which battery for which device?
Thank you for posing to the Xfinity Forums. I've replied to your private message. I'd be happy to assist you but had a few questions before I can begin. Chat with you soon.