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Takeover bridge

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Regular Visitor

Takeover bridge

No one can figure out why we keep showing unknown takeover bridge error on touchscreen and it beeps randomly. Just had installation on Saturday. It's awful!
Contributor

Re: Takeover bridge

I was told that if you had a previous alarm company, and it does a random test (Like picking up the line, etc), it can trigger that error. 

Regular Visitor

Re: Takeover bridge

Thanks.

In this case, ours was caused by the installation contractor's error when installing the takeover equipment. He should have replaced our old vendor's wireless door sensor and wireless card in the control panel with XFinity equipment. He didn't, so the old wireless setup was causing our takeover equipment to throw an "unknown error". Once an in-house Xfinity technician came out, he diagnosed and corrected the problem right away. No issues since then.

 

BTW, for anyone considering an Xfinity Home installation, *ALWAYS* insist that an in-house Xfinity tech come out. The subcontractors that Xfinity/Comcast use are worthless IMHO. Whether it's been cable, internet, or home, I've never had a good experience with the subs. This last sub actually had to FaceTime with his boss the entire time he was at my house to talk him through the conversion, and they still got it wrong. Thanks goodness for the in-house Xfinity tech!

Official Employee

Re: Takeover bridge

Hi Tsw1! I can help you look into your Home Security issue. Before doing so, can you please send me a private message with the street address and phone number associated with your services.

 

To send a private message, click on my name, then click private message me. 


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Regular Visitor

Re: Takeover bridge

No need for any further action from Comcast. As I mentioned in my previous post, the Comcast employee who visited my house was able to fix the problem. Thanks.

Official Employee

Re: Takeover bridge

Greta! I'm happy our tech was able to come out and get everything working for you!


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New Poster

Re: Takeover bridge

I am having the same takeover bridge error problems as the other posters.  I get the error every few minutes, we have had three  sub-contractor technicians out to fix it.  The last sub contractor just left and said he could not fix the problem.  I need an in house Xfinity service technician to come out and fix this problem ASAP.  This has been unbelievably frustrating.

Official Employee

Re: Takeover bridge

HI Customer9903,

 

Sorry for the delay. Has this issue with your security system been resolved? 


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New Poster

Re: Takeover bridge

how do I change the battery. All the posts on this site dead end.

Silver Problem Solver

Re: Takeover bridge


@Dedub wrote:

how do I change the battery. All the posts on this site dead end.


Which battery for which device?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Takeover bridge

@Dedub

 

Thank you for posing to the Xfinity Forums. I've replied to your private message. I'd be happy to assist you but had a few questions before I can begin. Chat with you soon. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Takeover bridge

I was having this issue and have resolved it.
Go to your setting on the wireless tablet.
Go to devices
Go to advanced settings
Then reboot TouchScreen