Community Forum

Sensor Connection Offline vs Good

New Poster

Sensor Connection Offline vs Good

On the touchscreen, if I click the dashboard and then click the individual sensor to show the device settings, under connection some state good, while others state offline.

All sensors work fine when tested. What is the difference between the two different connections?

One thing I did notice is that we had an original installer place some sensors, those are all showing good connection. About a month after our original install we had another Xfinity technician come by to place additional sensors in our house and all of those are showing offline.