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Router with security system

New Poster

Router with security system

My husband purchased our own router and returned the Comcast router. We can not get the security system to connect. All other devices are working fine. Just the Comcast security system. Any ideas??

Official Employee

Re: Router with security system

Yes, your previous router is what the system used to communicate. You’ll need a tech installed netgear router for security to work the way it should.

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New Poster

Re: Router with security system

Thanks for the reply. I wish I had been told this earlier. So are you saying that we have to use a router from Comcast in order for the security system to work? Which means we have to pay an additional fee each month for the equipment?

Official Employee

Re: Router with security system

No, there’s no fee. It’s just a router, not a modem or gateway.

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Bronze Problem Solver

Re: Router with security system

Hello mmoreman, do you need any further assistance? 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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