Community Forum

Replacement Magnets

New Poster

Replacement Magnets

I have lost two of the magnet portion of a window sensor while installing window air conditioners for the summer season.  Is there a way to get replacements without buying two more sensors?  Also, would like to not have service call which I am guessing I would have to pay for.  Mail or picking up somewhere would be preferred.  Any suggestions or help would be appreciated.

Silver Problem Solver

Re: Replacement Magnets

Try calling XHome Services 1-877-298-0874

 

They can probably answer all your questions.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Replacement Magnets

So I called and was told, as I expected, that I could schedule an appointment for a service call. She "didn't think" there would be any charge for the two magnets, but I would certainly be paying for a service call. Would not send; no place to pick up.

Official Employee

Re: Replacement Magnets

Hello Bill3B. If you need assistance with scheduling a technician visit to have the sensors replaced, I can help. Please reach out to me via private message and include your full name, service address, and account number so I can assist you.