No clue. I would call them.
Xfinity will not give us the pass phrase because they want to charge you $60.00 to have a tech come to your home to do it. It is only done for greed, so that while they had someone here a few days ago to do the install, the two plus hours he was here is wasted, since I am going to leave the Xfinity home security system and they will lose the monthly monitoring fee. Either let me add new sensors and such to my system myself or charge me $60 to have a tech come out each time I need something done. With me they are not going to have it both ways.