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Phillips hue not connecting

New Poster

Phillips hue not connecting

Hello !

 

I wanted to see if anyone has had any success with connecting their Phillips Hue Bridge? I have been trying to connect it and it only connects to the ethernet and not the wifi. Has anyone been successful or has any suggestions , I have tried everything !

Please help

 

 

Official Employee

Re: Phillips hue not connecting

 

Hi Juanr809, are you trying to connect the Hue bridge with your home security system? 

Expert

Re: Phillips hue not connecting


@Juanr809 wrote:

Hello !

 

I wanted to see if anyone has had any success with connecting their Phillips Hue Bridge? I have been trying to connect it and it only connects to the ethernet and not the wifi. Has anyone been successful or has any suggestions , I have tried everything !

Please help

 

 


There's no WiFi interface for the Philips HUE bridge - you need to use Ethernet. 


"The one thing that you have that nobody else has is you. Your voice, your mind, your story, your vision. So write and draw and build and play and dance and live as only you can." - Neil Gaiman
New Poster

Re: Phillips hue not connecting

No. I am trying to connect it directly into the modem.

 

New Poster

Re: Phillips hue not connecting

Yes that is correct. I am connecting it to the ethernet port in the modem , but I have been unsuccessful at connecting it in the app, and the Hue bridge is not catching the wifi.

Official Employee

Re: Phillips hue not connecting

 

Juanr809 wrote: No. I am trying to connect it directly into the modem.

 

In this case the information that (darkangelic) shared is correct. You will only be able to connect the lights via Ethernet cable going to the modem. You will be able to control the lights from the Hue app. 

Expert

Re: Phillips hue not connecting


@Juanr809 wrote:

Yes that is correct. I am connecting it to the ethernet port in the modem , but I have been unsuccessful at connecting it in the app, and the Hue bridge is not catching the wifi.


https://huetips.com/help/i-am-unable-to-connect-to-my-hue-bridge/


"The one thing that you have that nobody else has is you. Your voice, your mind, your story, your vision. So write and draw and build and play and dance and live as only you can." - Neil Gaiman
Official Employee

Re: Phillips hue not connecting

Juanr809 wrote: Yes that is correct. I am connecting it to the ethernet port in the modem , but I have been unsuccessful at connecting it in the app, and the Hue bridge is not catching the wifi.

 

You must pair the system with the bridge by pressing the big button in blue on the bridge itself. This will allow the bridge to pair with your lights.