Community Forum

Netgear Router interference

New Poster

Netgear Router interference

I already had my own arris modem and the Apple wifi router.  Everything was fine and I was getting wifi connection in the entire house.


Then, I got xfinity home setup.  The tech setup a new Netgear router off of an ethernet port from my Apple router.  The netgear router transmits its own wifi network.  Suddenly, I no longer have wifi in places where I used to have full signal.  And it is intermittent - so no problem showed up when the xfinity tech came to my home.  The tech replaced the netgear with another one, just in case the previous netgear was bad.  No joy.  I am still having issues.


If I unplug the netgear, I get wifi back with NO problem.


I feel there is a configuration issue somewhere.  Any suggestions/recommendations?

Official Employee

Re: Netgear Router interference


psinghal937, it sounds like the issue might be with all the routers diluting the signal. The XFINITY Home router is needed for XFINITY Home service. Let's take a look at what's going on in the back end. Please send me your full name and phone number for help in private message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!