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Netgear Router interference

New Poster

Netgear Router interference

I already had my own arris modem and the Apple wifi router.  Everything was fine and I was getting wifi connection in the entire house.

 

Then, I got xfinity home setup.  The tech setup a new Netgear router off of an ethernet port from my Apple router.  The netgear router transmits its own wifi network.  Suddenly, I no longer have wifi in places where I used to have full signal.  And it is intermittent - so no problem showed up when the xfinity tech came to my home.  The tech replaced the netgear with another one, just in case the previous netgear was bad.  No joy.  I am still having issues.

 

If I unplug the netgear, I get wifi back with NO problem.

 

I feel there is a configuration issue somewhere.  Any suggestions/recommendations?

Official Employee

Re: Netgear Router interference

 

psinghal937, it sounds like the issue might be with all the routers diluting the signal. The XFINITY Home router is needed for XFINITY Home service. Let's take a look at what's going on in the back end. Please send me your full name and phone number for help in private message.