Community Forum

Keypad

New Poster

Keypad

Hello,

I turned our alarm on with the keypad before work. After several hours, I came home and couldn't turn the alarm off with the keypad. All of the lights kept lighting up. Finally realized I needed to use my phone app. I tried to see if it would work a little afterward and it didn't. Same thing happened, all functions lighting up back and forth.
New Poster

Re: Keypad

This has been happening to me a lot lately where it flashes red between each mode. I have opened the door and it doesn’t even beep and I’m unable to disarm on the keypad. It doesn’t show in the app that the door was ever even opened. Does anyone have an answer to this??
Official Employee

Re: Keypad

Hello Futbol528. I can assist in troubleshooting your keypad and XFINITY Home service. Have you tried to restart your touchpad unit and retest?

 

(Please note, if the issue is urgent, please feel free to call our toll free number and schedule a technician visit right away).