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Is there a way to disable a door sensor UNTIL it is MANUALLY re-enabled and not at next re-arm.

Regular Visitor

Is there a way to disable a door sensor UNTIL it is MANUALLY re-enabled and not at next re-arm.

WE have to keep a cat home for several weeks and can not close the garage door where his litter his. I do want to have to by-pass the garage door each time I need to arm the alarm.

 

Thanks in advance

 

Daniel

Official Employee

Re: Is there a way to disable a door sensor UNTIL it is MANUALLY re-enabled and not at next re-arm.

Apologies for the inconvenience, but security sensors are unbypassed (or re-enabled) each time the security system is disarmed.  This is a feature to ensure that a security sensor is not inadvertently left bypassed, when the system is armed.  You may disable a sensor from the Touchscreen itself or remotely from the Web or mobile app.

 

Web:  https://home.xfinity.com

Mobile:  https://www.xfinity.com/support/home-security/download-xfinity-home-security-iphone-app/

Regular Visitor

Re: Is there a way to disable a door sensor UNTIL it is MANUALLY re-enabled and not at next re-arm.

I assume that when you say "you can disable a sensor from the console or app" you met by-pass, or actually turn off the sensor with the slider on the sensor page. But that again will be re-arm next time.

Removing the battery is also useless since everyhour the warning will come back.  I seriously thing that the console and app should provide this feature.

 

Silver Problem Solver

Re: Is there a way to disable a door sensor UNTIL it is MANUALLY re-enabled and not at next re-arm.

Call XHome Service 1-877-298-0874


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.