Community Forum

Installing purchased modem with Comcast security

New Poster

Installing purchased modem with Comcast security

Do I need to have a tech come out to change my purchased modem for yours if I also have your security system?

Official Employee

Re: Installing purchased modem with Comcast security

if you have your own modem you’ll need a tech out to install a netgear router that has special security software pre-installed.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Installing purchased modem with Comcast security

I already have the security system. Why would I need a different router? Does Xfinity charge rent for the router and does it cost to have the Xfinity guy come out?
Official Employee

Re: Installing purchased modem with Comcast security

Are you going from a Comcast modem to yours own personal? If yes, there’s no charge for the router just a charge to install it because you’re changing your service.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!