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Home Security Restart procedures

Visitor

Home Security Restart procedures

My Home Security System has lost network connection, how do I restart?

New Poster

Re: Home Security Restart procedures

my home security has lost connectivity. How do I restart

Silver Problem Solver

Re: Home Security Restart procedures

First thing to try is to reboot the touchscreen.

(thanks to google)

https://www.xfinity.com/support/articles/xh-offline

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Home Security Restart procedures

Can someone walk me through the reset process
Silver Problem Solver

Re: Home Security Restart procedures


@Maria4110 wrote:
Can someone walk me through the reset process

Maybe XHome services can do that.

1-877-298-0874

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Home Security Restart procedures

Help
Official Employee

Re: Home Security Restart procedures

What do you need help with?

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Silver Problem Solver

Re: Home Security Restart procedures


@Melbilse wrote:
Help

Call XHome Services 1-877-298-0874

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Home Security Restart procedures

How do I reboot xfinity home security system

Official Employee

Re: Home Security Restart procedures

Pull the backup battery out of the touchscreen, pull the power. Plug back in and put the backup battery back. Why do you need to?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Home Security Restart procedures

My home security system needs to be restarted 

Silver Problem Solver

Re: Home Security Restart procedures


@Glory8045Nolden wrote:

My home security system needs to be restarted 


The XHome support helped me.

Try calling XHome Services 1-877-298-0874

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Home Security Restart procedures

I rplaced the battery in the motion senser.  What next ??

Silver Problem Solver

Re: Home Security Restart procedures


@g-swolf wrote:

I rplaced the battery in the motion senser.  What next ??


I always call for my support.

Try calling XHome Services 1-877-298-0874

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Re: Home Security Restart procedures

My Xfinity is no longer working. Additionally, my phone app is no longer functioning.
Silver Problem Solver

Re: Home Security Restart procedures


@Twogtwob wrote:
My Xfinity is no longer working. Additionally, my phone app is no longer functioning.

Try calling XHome Services 1-877-298-0874

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!