I need to save footage of my security camera clips for court.The problem is that the time stamp is 5 hours ahead of EST US. I have made numerous calls to comcast and no one has really given me a real explanation or fixed the issue. This has happened numerous times, but then sometimes it shows the correct timestamp!!! Help!!!
Garfield_1, thanks for reaching out. Have you tried rebooting the cameras or the XFINITY Home router?
Yes I have. I have also spoke to Dell and they have indicated it's a Comcast issue. On my computer the time is correct this change to the time occurs when I download the video clips to my computer. I was thinking maybe it has something to do with the cloud storage location. I am by no means a computer expert, but the inability to get an answer and fix is very frustrating.
Hmm, OK. Let's take a closer look. Please send me your full name and account associated phone number for help (in private message).
Hover your mouse on his name that is in red. You will see a link for send message.