My mother just moved into a home in my area that has an existing wired alarm system. She purchased a TV/Internet/Home Security/Phone bundle. The alarm guy showed up and just installed a new system right next to the existing one and gave my mom a mobile keypad (which does not give current status of the alrm state) and a plugged in touchpad. My mom is 80 years old and used the traditional wired alarm keypad system for 40 years. She does like the new system. I intended for Comcast to takeover the wired system like they did for me 4 years ago. I called them to come out gain for this purpose. The guy is there now trying to teach my mom how to use the system they put in telling her they can't takeover systems. Sigh, I'll call ADT and take off the comcast equipment and throw it away.
I understand this can be frustrating. Unfortunately, there are some things that will not allow some wired systems to be taken over. For example, if there was something within the main panel of the previous security system that wasn't compatible with our system, then we would have to use our own equipment in order to provide a functioning system. If your mother decides to cancel within the first 30 days of installation, we will allow her out of her contract with no penalty. If you would like further assistance in getting this taken care of, please feel free to reach out through private message and I'd be more than happy to assist.
To send a private message click on my name "ComcastChe", then click private message me.