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Error 13999

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New Poster

Error 13999

I have been having issues with the xfinity home touchscreen, when I connect to my account it says the xfinity touchscreen is not connected even though it is getting a internet connection. If there is a firmware update send me a link.
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Silver Problem Solver

Re: Error 13999

Try calling XHome Services 1-877-298-0874


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Error 13999

Hello,

Are you still experiencing difficulty with your XH touch screen? Happy to assist you if needed! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Error 13999

I have a camera that Xfinity sent me, because the front camera was working halfway. With this virus around they wouldn't send a tech out. I can't get the camera to work and I can't get any help. All you can get on the phone is that robot or whatever it is, about our bill. If I can't get anyone to help me with this, we will get another company for our services. Even though we have been with you people for 12 yrs.  No help no money or service. We will get someone  else.               Shirley Rabun

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Silver Problem Solver

Re: Error 13999

Is ths who you called? 

XHome Services 1-877-298-0874


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!