If I go to Sensors > Delete a Sensor/Zone it prompts for the "premise passphrase" and says it is available on the management portal. I've tried every passphrase that I'm aware of.. the one I use with the monitoring service as well as my PIN for arming and disarming.
Is there some trick I'm missing? I attempted to call customer service and after her "asking" 5 other people they concluded that I must need to have a technician come out because they don't know the code.
I just find it entertaining that I can add sensors, edit zones etc but I can't remove?
Solved! Go to Solution.
Unfortunately it isn't the same code as that used to get to the installer mode... the 4321, which unless I missed is is the only password he mentions in that thread.
Right that's what I'm saying...
4321 gets you to the menu to add/delete zones etc and you can add without an issue. The problem is as soon as you go to delete it asks for another password... which isn't 4321 or the monitoring password, or the master arm/disarm PIN.
2. Enter code
3. 4321 (it doesn't let you enter more than 4 characters)
5. Enter technician name/ID -- I was told you can enter anything here.
4. Remove Sensor/Device
5. "Enter Premise passphrase" and says it is available on the management portal and then I'm stuck.
Did you ever figure this out? I'm in the same boat, the pass phrase must be simple and based on the account or service address ect. something the tech could figure out by the information he has with him on the service call.
i have a door sensor i want to remove from the system.
i figured out the code to get into the installer part on my own, i will not give up on this pass phrase until i get it
This is an old topic and is being closed.