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Can't view live feed of camera

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New Poster

Can't view live feed of camera

I have Xfinity Home with one camera. When I am connected to my home internet (which is Xfinity also) I can't view the live feed of my camera. This happens on 2 Android phones, 1 iPad, and 3 computers. If i'm not connected to my home wifi I can view the camera's live feed. 

 

This has been going on for over 4 months now. The touch controller shows the camera. When i subscribed to the recording feature ( I have since dropped the subscription for recording)  I could view the recordings with no problem. 

 

I have contacted techs on twitter, live chat and phone calls. Multiple tickets have been opened and closed. I have had multiple techs come out to fix it. I have gone over numerous settings with the techs. I have swapped out the modem/gateway and the camera. 

 

The last tech that came out swapped out the camera and then when he called to his supervisor to open a ticket supposedly he was told that it's a known problem that should be fixed in an update anytime now. That was over a month ago and it still doesn't work.

 

Anyone else having this problem?

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Silver Problem Solver

Re: Can't view live feed of camera

Have you talked to them recently about your issue

XHome Services 1-877-298-0874


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Can't view live feed of camera

Not since the last time they came to my house because i was waiting for them to issues an update at some point to address this "known issue". Which i don't really believe but at that point i was just exhausted at chasing this issue with so many different people there with no resolution.