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Can't add my Xcam

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Can't add my Xcam

The system will not find the Xcam. I called tech support and after a long arguement, Xfinty says that I have to buy the cameras directly from them. Is this true?? My tech who installed the system said I could buy my own cameras and tech support said he lied to me
Silver Problem Solver

Re: Can't add my Xcam


@Nick6685 wrote:
The system will not find the Xcam. I called tech support and after a long arguement, Xfinty says that I have to buy the cameras directly from them. Is this true?? My tech who installed the system said I could buy my own cameras and tech support said he lied to me

I do not know anything about Xcam.  Does it connect to a wifi signal?  

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Expert

Re: Can't add my Xcam


@Nick6685 wrote:
The system will not find the Xcam. I called tech support and after a long arguement, Xfinty says that I have to buy the cameras directly from them. Is this true?? My tech who installed the system said I could buy my own cameras and tech support said he lied to me

You do have to buy the cameras directly from Comcast, as their cameras are the only ones supported at this time. 

 

Where did you buy your camera from? 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can't add my Xcam

Nick6685 -- Welcome to the Xfinity Forum and thanks for your question. It is true, you can only use cameras provided by Comcast. 


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