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Cameras not showing live view

New Poster

Cameras not showing live view

Cameras give me a real-time snapshot but not a live view
Valued Contributor

Re: Cameras not showing live view

Pretty sketchy info.  Service used?  Equipment used?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Cameras not showing live view

I have the white indoor outdoor cameras. My touchpad equipment is Manufacturer: Technicolor Manufacturer: SMC Model: TCA203COM
Model: P5
Valued Contributor

Re: Cameras not showing live view

And you have the Xfinity Home Security service?

 

Joe V
(not a Comcast employee, just another paying customer)
HomeSecurity.jpg
New Poster

Re: Cameras not showing live view

Yes
Valued Contributor

Re: Cameras not showing live view

If you are getting the snapshow but not live streaming then there is an issue with the paring of the camera and the router or weak signal.  Did you install or a Comcast tech? Had same issue after Comcast replaced my router as the tech didn't configure correctly.  They had to reinstall all the cameras.