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Camera unavailable on app

New Poster

Camera unavailable on app

The camera works fine on the main control pad but when I open the app, the camera shows as unavailable. I have rebooted camer and control panel but that does not work. I uninstalled and reinstalled app without luck.
Valued Contributor

Re: Camera unavailable on app

Sounds like an issue with something on Comcasts side.  The video is going from the camera through the tocuhscreen but it is not making it through Comcast servers and then back to the internet so that your app can view it.  Had this happen to me.  Had to contact Comcast and they did something to my account to get it to work.