Try calling XHome Services 1-877-298-0874
Sorry for the inconvenience this may have caused. If you need assisting getting a technician out, I can help get the appointment scheduled. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.
I just wanted to let you know this thread will be closed since I was not able to confirm if you need a tech. If you do have any more issues, feel free to send me a private message. I'd be more than happy to help.