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Adding new xfinity camera

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Adding new xfinity camera

I am using the home mobile app on my phone, when I click on add a device, then xfinity camera when I hit the + sign, I get an error message.  Comcast support suggested removing the app and re-download the app from the store.  It hasn't been fixed.  Aren't these new cameras wireless?


Any assistance would be great. As we had a scheduled appointment for a technician to come out and they canceled due to shortage of workers calling in today.


THank you

Official Employee

Re: Adding new xfinity camera

Hello, ryankillacky! Welcome to the forums, thank you for taking the time to reach out! I can assist with the errors you're running into, I get the importance of being able to customize your service online. What error message are you getting? 

I am an Official Comcast Employee.
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