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Adding Cor 7c thermostat to Xfinity home

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Adding Cor 7c thermostat to Xfinity home

Has anybody had luck conncecting a Carrier Cor 7c thermostat to Xfinity Home?  Xfinity states that the Cor line of thermostats is compatible (https://www.xfinity.com/support/articles/control-ecobee-app). &nbsp. ;Long story short, I can't get my thermostat to show up in the Carrier app after I lync my account with Xfinity home.  I had a few calls with Carrier, they say that the 7C only is supported with a mobile app and is not supported by Xfinity!?
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Re: Adding Cor 7c thermostat to Xfinity home


@TheCherryPitt wrote:
Has anybody had luck conncecting a Carrier Cor 7c thermostat to Xfinity Home?  Xfinity states that the Cor line of thermostats is compatible (https://www.xfinity.com/support/articles/control-ecobee-app). &nbsp. ;Long story short, I can't get my thermostat to show up in the Carrier app after I lync my account with Xfinity home.  I had a few calls with Carrier, they say that the 7C only is supported with a mobile app and is not supported by Xfinity!?

Your link didn't work for me; is this the device?

https://www.xfinity.com/support/articles/troubleshoot-cor

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Re: Adding Cor 7c thermostat to Xfinity home

Thanks, yes I tried everything listed in this article https://www.xfinity.com/support/articles/troubleshoot-cor I am able to control the thermostat with the Carrier / Cor app, went into the XfinityHome app, add a device, selected the Carrier Cor Thermostat, enter my credentials, and authenticated.  The Carrier page says "No devices found".  I called Carrier and they said they thermostat can only be managed through the mobile app.  They had no insign on the compatability with Xfinity Home.