Community Forum

why lie to customers ????


why lie to customers ????

Called today with problems concerning home phone. Agent rushed through call and kept saying he would escalate to supervisor and I could expect a return call within an hour. Of course, no return call received. 

Is this the accepted approach in handling customer issues? I was never rude or demanding during call. It is beyond understanding that Comcast treats customers in such a manner and claims to provide excellent customer service.

Without competition in our area the options are be treated poorly by Comcast or have no service - the latter is more and more appealing.