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why is your website reportng an outage when there is none?

Regular Visitor

why is your website reportng an outage when there is none?

I had problems with my video cabe and when I chose to do a refresh it would not let me because there was an outage.Your website was incorrect the following say it still reported an outage even though there was none.Your agent confirmed it and your website still indicates an outage.please correct it.