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why did my bill suddenly go up over $30.00?!?

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why did my bill suddenly go up over $30.00?!?

Why did my bill suddenly increase by $31.40 and why can't I reach someone in Customer Solutions or in Billing. I rely on xfinity and it is really a struggle for me. I am a senior who lives on social security and gets food from a food pantry. I think it is awful to suddenly raise my bill at this terrible time and that I cannot speak with a live person.