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why can I manage my xfinity plan online anymore (ie add services, check what I have, etc)

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why can I manage my xfinity plan online anymore (ie add services, check what I have, etc)

Is this the best Comcast can do when I want to review plan options?xfinity online plan shopping.png

Official Employee

Re: why can I manage my xfinity plan online anymore (ie add services, check what I have, etc)

Hello pv37. We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.