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who do i ask for Gigabit Pro

Contributor

who do i ask for Gigabit Pro

i am from chicago i want it to know how much is Gigabit Pro 2gigs of fiber internet speeds in chicago who can i email text chat  all for information in chicago and how to get this services?

Expert

Re: who do i ask for Gigabit Pro

Make sure you meet the requirements for Gigabit Pro service first:

 

https://www.xfinity.com/support/articles/requirements-to-run-xfinity-internet-speeds-over-1-gbps

 

If you do, call (800) XFINITY or Chat support at https://support.xfinity.com/chat 

 


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Valued Contributor

Re: who do i ask for Gigabit Pro

I know in most markets it runs $299 a month with a two year contract plus an additional monthly fee for the equipment rental...$20 I think?  There is also a $500 dollar installation fee and they used to have up to another $500 for construction costs but I'm not 100% if that still happens.  

 

If you go to https://www.xfinity.com/learn/offers?lob=internet it should list it as a 2000mb service if it is available in your area and the pricing but to order you have to call the 1-800 number and get lucky to get a rep that knows what service you are talking about.  I've had a couple friends attempt to order it and it constantly gets confused with the normal gigabit coax service.  

Contributor

Re: who do i ask for Gigabit Pro

how much is per month can i get lower bill if you do longer contracted or for new onwer of the home

Contributor

Re: who do i ask for Gigabit Pro

is there a map still on the website they had who get this services by a comcast map did they remove it?

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Official Employee

Re: who do i ask for Gigabit Pro

Hey @patricia2626

 

I do believe Gigabit Pro is available in your area. Here's a link to review our Rollout Plan.I can review your account to confirm that. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: who do i ask for Gigabit Pro

did you get my message?