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want to cancel tv keep internet and phone

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New Poster

want to cancel tv keep internet and phone

impossible to cancel tv online it seems. the chat is a bot you can never get a real person. when you ask it to cancel it tells you to call 1-800-xfinity and say cancel services. well that isnt working you get some verifying your account then a canned message about reduced customer service and then on hold 'wait times one hour and 30 mins'... how am i going to get this done? there are no ways to cancel from my account page either that i have seen.

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Frequent Visitor

Re: want to cancel tv keep internet and phone

" cancel tv keep internet and phone' It's been quite some time since I disconnected my tv. If memory serves me I went to an Xfinity store, they issued me a control number which I was required to take to UPS with my tv converter box. It was shipped back to Xfinity free of charge. Of course, this was quite inconvenient.

<Edited>

That is all I can offer. Get in your car, run all over town with that bloody box and get the job done. It's a real pain in the tush <Edited>

You will be charged for tv even if said converter box is disconnected. Ship the thing out ASAP!  

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New Poster

Re: want to cancel tv keep internet and phone

ahhhh that wont work, everything is shut down for virus. and i thought at&t was bad...

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Diamond Problem Solver

Re: want to cancel tv keep internet and phone

I’ve escalated it up to an official employee to help you out

I am a Retired Official Comcast Employee
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Diamond Problem Solver

Re: want to cancel tv keep internet and phone

@Jefftro
Not quite accurate
In response to COVID-19 travel and safety concerns, we’re making equipment returns even easier with free UPS home pick-up.

Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Customers will need the
tracking number from the UPS return label to schedule the pickup. Link below:

https://www.xfinity.com/support/articles/returning-your-equipment

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
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Official Employee

Re: want to cancel tv keep internet and phone

Hello, vkgphil! Thanks for reaching out to us for help with your service plan. I see it has been some time since you created this thread and I apologize for the delayed response. Do you still need a hand adjusting your service plan? I'd love to help! Please feel free to send me a private message with your name and address so I can help.

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: want to cancel tv keep internet and phone

I am in the same position, need to reduce my bill by dropping TV, but keeping internet and phone.  Can someone please contact me.  Thank you.

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Regular Visitor

Re: want to cancel tv keep internet and phone

Done - managed to get through on the phone.