Community Forum

visa gift card help

New Poster

visa gift card help

I've seen some people were able to get their expired gift cards re-issued. Can someone help me to do the same? I forgot we had this card and it expired in May. Thank you. CS. 

Expert

Re: visa gift card help


@cscaffidi1 wrote:

I've seen some people were able to get their expired gift cards re-issued. Can someone help me to do the same? I forgot we had this card and it expired in May. Thank you. CS. 


Has your card been used?  If so you won't be able to get it re-issued.  If it hasn't been used you should be able to have it re-issued.


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New Poster

Re: visa gift card help

Hello, thank you for replying. No, the card was never used. I checked the card statement activity online and it said the full 300$ expired on 6-20-19 (although the expiration date on the card is 5-19). 

Official Employee

Re: visa gift card help

Hello, cscaffidi1! Welcome to the Xfinity Forums. 

Thanks for reaching out to us in regrades to having your gift card re-issued. This is definitely something I can help you with. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: visa gift card help

I have the same issue - please someone let me know if they can assist. Thanks!
Official Employee

Re: visa gift card help

Hi GP8008, I see in your other post that you are working with our twitter team.  Please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!