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view/manage premium channels

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Regular Contributor

view/manage premium channels

view/manage premium channels seems to dissappeared .  when I click on view/manage premium channels  link I get the following :

 

were sorry
please contact us and one of our friendly and knowledable representives can help

button for - chat with xfinity

 

clicking the - chat with xfinity - button gives this response

In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.

 

My Account - takes you back to this loop
xfinity.com - starts all over but you end up back here
xfinity apps - dont use any
coronavirus faq - not of interest to me

 

It was working about 2 weeks ago.  Has this been removed ?  If so why keep link to something that's been removed ?  Anyone have any ideas ?

Highlighted
Regular Contributor

Re: view/manage premium channels

I got off the phone trying reach costumer support.  All I got was redirected to xfinity mobile customer support it wanted to if i wanted to change my number.  Asked agent all got is message about virus event and please wait until comcast has all employees working from home , this will happen when by next summer ?  website is totally broken no customer interaction  allowed  , no humans to talk to , The AI that comcast is using automaticly transfers calls to moblr phone - cell phone - when calling about cable tv.